Shipping Policy

Last Updated: June 24, 2026

Thank you for shopping with us! We are committed to providing a smooth shopping experience from the moment you place your order until it arrives at your doorstep.

Order Processing

• All orders are processed within 1–3 business days (Monday–Friday).
• Orders placed on weekends or holidays will begin processing on the next business day.
• During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

United States

• Standard Shipping: 7–15 business days

Canada

• Standard Shipping: 8–18 business days

International

• Standard Shipping: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

• Shipping rates are calculated at checkout.
• From time to time, we may offer Free Shipping promotions on qualifying orders.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow 2–5 business days for tracking information to update after your package has been shipped.

Multiple Packages

To provide faster delivery, your order may be shipped from different fulfillment centers. If this happens, you may receive multiple tracking numbers and your items may arrive separately.

Shipping Delays

While we strive to deliver your order on time, delays may occasionally occur due to:

• Weather conditions
• Customs processing
• Carrier delays
• High order volume
• Holidays

We appreciate your patience and understanding if unexpected delays occur.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided and your order has already been shipped, we are unable to redirect the package or issue a refund.

If you notice an error immediately after placing your order, please contact us as soon as possible and we'll do our best to update it before shipment.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, we cannot be held responsible for lost or stolen packages.

If you believe your package has been lost in transit, please contact us and we'll gladly assist you in working with the carrier.

Customs & Import Fees

International customers may be responsible for customs duties, taxes, or import fees imposed by their country's customs office.

These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding your order or shipping, please contact us.

Email: support@seranovaglow.com

We aim to respond within 24–48 business hours.